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Results
Phishing Alert: Write an All-Staff Warning Email scored against the visible rubric. Total score is computed on the server from the criterion scores.
Total score
16/16
Saved Apr 7, 2026, 7:39 PM
Criterion Scores
| Criterion | Score | Reasoning |
|---|---|---|
Understanding of Email Communication | 4/4 | The email has an appropriate all-staff email structure with a clear subject line, a professional greeting, and a closing sign-off. The audience is correctly addressed as 'Dear Team,' and the message fits the scenario by informing all employees about the phishing threat in a professional internal communication style. Evidence: Subject line: 'Important Security Alert: Beware of Recent Phishing Emails'; greeting: 'Dear Team,'; content directly addresses employees; professional closing with sender's title and company name. Improvement tip: Maintain this strong structure and clear addressing while ensuring all relevant details are included in future communications. |
Appropriate Response to the Situation | 4/4 | The email clearly states the phishing risk, explaining the nature of the fraudulent emails and the tactics used. It communicates urgency calmly, without panic, emphasizing vigilance. The email gives clear, appropriate next steps, such as not clicking links, not opening attachments, and reporting suspicious emails to IT helpdesk. The recommendations align well with the workplace scenario presented. Evidence: "These messages appear to come from internal accounts but are in fact fraudulent," and "Please be vigilant and take the following precautions..." with specific instructions and reporting guidelines. Improvement tip: Continue to emphasize calm urgency and clear next steps in similar future communications. |
Advice on Phishing | 4/4 | The advice provided covers all key aspects of avoiding phishing: do not click on suspicious links, do not open unexpected attachments, never share passwords or sensitive information, and report suspicious emails to the IT helpdesk. It encourages vigilance and prompt reporting, which are critical actions to mitigate phishing risks. Evidence: Precautions listed: '- Do NOT click on any suspicious links. - Do NOT open attachments from unexpected or unfamiliar sources. - Never share your passwords or sensitive information in response to an email.' and 'If you receive any suspicious emails, immediately report them to the IT helpdesk and delete the message.' Improvement tip: To enhance, consider adding encouragement to verify suspicious requests through known channels for added employee awareness. |
Presentation and Writing Style | 4/4 | The email is exceptionally clear and well-organized, with logical paragraphing and bullet points for key precautions. The tone is professional and calm throughout. There are no grammar or spelling errors. The subject line is clear and informative. Overall, writing style promotes ease of understanding and professionalism. Evidence: Clear subject line, professional greeting and sign-off, the use of bullets for instructions, and error-free language throughout. Improvement tip: Maintain this clear and professional style; consider slightly varying sentence structure for enhanced engagement if desired. |
Submitted Response
Subject: Important Security Alert: Beware of Recent Phishing Emails Dear Team, We want to inform you that our IT department has identified multiple phishing emails being sent to employees. These messages appear to come from internal accounts but are in fact fraudulent. They may request you to click on links, open attachments, or urgently verify your account details. Please be vigilant and take the following precautions: - Do NOT click on any suspicious links. - Do NOT open attachments from unexpected or unfamiliar sources. - Never share your passwords or sensitive information in response to an email. If you receive any suspicious emails, immediately report them to the IT helpdesk and delete the message. Your awareness and prompt action are crucial in keeping our systems secure. Should you have any questions or need assistance, please do not hesitate to contact the IT team. Thank you for your attention to this important matter. Best regards, [Your Name] Communications Lead Northstar Support Services
Overall Feedback
This email response effectively fulfills the task requirements with a clear, professional, and well-structured communication that accurately addresses the phishing threat. It appropriately informs all staff about the issue, communicates urgency calmly, provides comprehensive and practical advice on avoiding phishing, and uses an excellent professional tone and writing style. The learner demonstrates a proficient understanding of workplace email communication and presents information in a manner that encourages employee vigilance and action.
Strengths
Improve Next
Suggested Rewrite
Subject: Important Security Alert: Beware of Recent Phishing Emails Dear Team, Our IT department has recently identified multiple phishing emails targeting employees. These fraudulent messages appear to originate from internal accounts but are designed to deceive you. They may urge you to click links, open attachments, or urgently verify your account details. To protect yourself and our systems, please take the following precautions: - Do NOT click on links or open attachments from unexpected or suspicious emails. - Never share your passwords or sensitive information in response to any email. - Verify any unusual or urgent requests by contacting the requester directly using known contact information. If you receive any suspicious emails, promptly report them to the IT helpdesk and delete the message. Your vigilance is vital to maintaining our security. If you have any questions or need assistance, please contact the IT team. Thank you for your attention to this important matter. Best regards, [Your Name] Communications Lead Northstar Support Services