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Results
Phishing Alert: Write an All-Staff Warning Email scored against the visible rubric. Total score is computed on the server from the criterion scores.
Total score
16/16
Saved Apr 7, 2026, 4:41 PM
Criterion Scores
| Criterion | Score | Reasoning |
|---|---|---|
Understanding of Email Communication | 4/4 | The email uses an appropriate subject line, addresses all Northstar staff clearly, and follows a professional internal communication style with proper structure including greeting, body, and sign-off. It directly responds to the workplace situation by warning about phishing attempts as requested. Evidence: Subject: Urgent: Phishing Email Alert - Please Read Dear Northstar Staff, ... Best regards, Taiwo Communications Lead Northstar Support Services Improvement tip: Continue to ensure all emails maintain clarity in audience targeting and professional format. Including contact information for the IT helpdesk could enhance accessibility. |
Appropriate Response to the Situation | 4/4 | The response clearly states the phishing risk and communicates urgency without causing panic. It effectively details appropriate next steps such as not clicking links, not responding with information, verifying requests, and reporting suspicious emails, which align well with the workplace scenario. Evidence: We have recently been alerted by our IT team to a series of phishing emails... Please take the following precautions: - Do NOT click on any suspicious links or open unexpected attachments. - Do NOT respond by providing passwords or personal information. - VERIFY any suspicious requests directly with our IT team through official channels. - REPORT any suspicious emails to the IT helpdesk immediately. Improvement tip: Enhance by briefly describing how to recognize phishing emails beyond the examples given to strengthen employee preparedness. |
Advice on Phishing | 4/4 | The email provides excellent and practical advice addressing all key aspects: not clicking links, not opening attachments, not sharing sensitive info, verifying requests through official channels, and reporting incidents. The advice is clearly actionable and directly applicable. Evidence: - Do NOT click on any suspicious links or open unexpected attachments. - Do NOT respond by providing passwords or personal information. - VERIFY any suspicious requests directly with our IT team through official channels. - REPORT any suspicious emails to the IT helpdesk immediately. Improvement tip: Including examples of how to identify suspicious emails or typical phishing signs could further empower employees to recognize threats. |
Presentation and Writing Style | 4/4 | The email is exceptionally clear and well-organized, with a clear subject line, professional greeting and sign-off, and logical presentation using bullet points for clarity. The tone is professional and calm, and there are no grammar or spelling issues. Evidence: Subject: Urgent: Phishing Email Alert - Please Read Dear Northstar Staff,... Please take the following precautions: - ... Best regards, Taiwo Communications Lead Northstar Support Services Improvement tip: Maintain the clear, calm tone and structured presentation. Consider adding a closing statement encouraging employees to stay vigilant regularly. |
Submitted Response
Subject: Urgent: Phishing Email Alert - Please Read Dear Northstar Staff, We have recently been alerted by our IT team to a series of phishing emails targeting our employees. These deceptive messages appear to come from internal sources and may request you to click on links, open attachments, or urgently verify your account details. Phishing is a fraudulent attempt to obtain sensitive information or install malware by disguising as trustworthy communication. We want to keep you informed and safe. Please take the following precautions: - Do NOT click on any suspicious links or open unexpected attachments. - Do NOT respond by providing passwords or personal information. - VERIFY any suspicious requests directly with our IT team through official channels. - REPORT any suspicious emails to the IT helpdesk immediately. Your vigilance helps protect both your personal information and our company’s network security. If you have any questions or need assistance, please contact the IT department. Thank you for your attention and cooperation. Best regards, Taiwo Communications Lead Northstar Support Services
Overall Feedback
The learner has produced an excellent all-staff phishing alert email that fulfills all task requirements comprehensively. The email is well-structured, professional, and directly addresses the phishing threat with clear, calm communication. The advice given is practical and complete, and the presentation is clear and polished. Minor enhancements could include a few more details on identifying phishing signals to further educate employees.
Strengths
Improve Next
Suggested Rewrite
Subject: Important: Protect Yourself From Recent Phishing Emails Dear Northstar Staff, Our IT team has identified a series of recent phishing emails targeting employees. These emails appear to come from within our organization and may urge you to click links, open attachments, or urgently provide sensitive account details. Phishing tactics often disguise malicious intent as trustworthy communication to steal information or install harmful software. Please be cautious and vigilant. To protect yourself and Northstar Support Services, please: - Avoid clicking any links or opening attachments from unexpected or suspicious emails. - Never provide your password or personal information in response to email requests. - Verify any unexpected or unusual requests by contacting IT directly through official channels. - Report any suspicious emails promptly to the IT helpdesk at ithelpdesk@northstar.com or extension 1234. Remember, phishing emails might include spelling errors, generic greetings, or urgent language to prompt quick action—please pause and assess carefully. Thank you for your attention and cooperation in keeping our community safe. Best regards, Taiwo Communications Lead Northstar Support Services